Here are a few frequently asked questions. We encourage feedback so we can provide you with the best customer experience. If you have any questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses and distribution centers located in both the US and China. So if you order more than one item they may be shipped separately depending on where each item is sourced.
Q. Shipping duration; When will my order arrive?
A. It will usually take from 7-30 business days for all orders to arrive. Shipping times vary from product to product based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Can I place an order from my particular country?
A. Yes, you can place an order from any country. We ship worldwide.
Q. Is shipping really free?
A. Yes, shipping is free worldwide on most items. On some items, we offer free shipping on orders worth over $75.
Q. Where is your company located?
A. We are a small American team based in Houston Texas, USA. However, we curate our store with items sourced both locally and globally.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. In which ways can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also accept payments through PayPal.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases through Osbie are safe and secure. Our website runs on Shopify’s infrastructure which is certified Level 1 PCI DSS compliant for payments. You can learn more about this security certification here: https://www.shopify.com/pci-compliant
Q. If I enter my email address will you sell my information?
Q. Will I (the customer) have to pay customs?
A. In most countries you will not have to pay custom charges. However, this depends on your location and on the number of items included in your order.